Do you charge anything to start?+
No. Reader is free forever with no card required at signup. Household and Professional start a 14-day trial; you add a card only when the trial begins.
What happens when I hit the Reader cap?+
Reader is capped at 5 AI dispatches per month and 50 over the lifetime of your account. When you hit either, the in-app banner shows the upgrade link. Your scenario + ledger remain readable; only the AI dispatches stop.
Can I cancel?+
One click in Settings. Monthly plans cancel at the next billing date. Annual plans pro-rate within 30 days; after that, the remaining term runs to renewal.
Annual or monthly?+
Annual saves about 33% on Household ($144 vs $216). Same dashboard, same Frankie, same exports, just billed less often. Switch at any renewal cycle.
Refund policy?+
Annual plans refunded pro-rated within 30 days of purchase. Monthly plans aren't refunded, you simply don't renew. Email support@investwiseway.ca if something went wrong.
GST / HST?+
Canadian sales tax applies based on your province. Receipt shows the breakdown. We do not charge tax-exempt buyers (NPO + registered charity); send your exemption number to support.
Plans for advisors / tax professionals?+
Professional ($99/mo per seat) gives advisors and tax pros unlimited client workspaces: a separate plan, projections, and exports for every client. Household covers you and your partner in one ledger with pension splitting + survivor math.
What payment methods?+
Visa, Mastercard, Amex via Stripe. Interac and PayPal coming soon. We do not accept crypto.
What if I just want the calculators?+
Every calculator has a free preview, enter your numbers and see the headline answer with no signup. The full breakdown, break-even math, Monte Carlo, sensitivity tables, and exports are part of Household.